Service Review: Jacob’s Café, Howick, Auckland
We wandered in and ordered. The staff were terse from the outset. We ordered a cake each to eat while we awaited our main.
They plonked our cakes on the table with a single cake fork. I approached the counter to request another. Two of the staff were immersed in conversation with each other. They saw me waiting. I waited over a minute. Seeing the cutlery on the far side of the counter, sick of waiting I reached across and grabbed one and returned to my table.
Finally the mains came out, with a single knife and fork. I said “Could we have another knife and fork please?” The waitress answered ‘you already have one!’ and pointed to the cake fork I had grabbed. I explained that we needed a fork for our the main. She stormed off and returned and dumped a fork on the table.
Unfortunately, I have to admit the food was pretty good.
If you want reasonable food with a heaping helping of abuse then this place is fantastic.