Service Review: Ginger Indian Cuisine, Howick

Walking up Moore Street towards Picton Street you’d easily walk past Ginger without a second glace.  Even if you did notice it you’d probably  think it just another plain Indian restaurant.  That’s about what we thought.

We were wrong.

From the moment we walked in we were shocked.  The restaurant looked open and spacious.  The staff were so friendly and helpful.  We hadn’t even sat down before we were pleasantly surprised.  The staff were just the right amount of chatty and present without being annoying and pushy.

gin

Then there was the food.  Everything was really good, the best Indian food I remember having.  We ordered the Ginger Banquet which was a great opportunity to sample a range of foods.

Entree

Entree

The only problem we had with this restaurant was that we just couldn’t eat it all!  We ate until we were full and still had only eaten about half.  Again the friendly staff came to the rescue with takeaway containers!

Main meal

Main meal

I would really recommend Ginger and I’m sure we will be back there soon.

You may also like...

4 Responses

  1. Dot joshua says:

    I ordered a birthday meal for my daughter to be delivered on May 4 , in Howick. I live in Toronto , Canada. My children enjoyed the meal , it was delivered on time, and each item ordered was fabulous , tasty and just the right amount of spice to make it exotic.
    Thank you Ginger Indian cuisine From Toronto Canada.
    Dot Joshua
    PS next time I visit NZ I am sure to come and have a meal at your restaurant.

  2. Mrs K says:

    What an awesome idea! Good job!!
    And yes, do make sure you eat there, it’s lovely!

  3. Mr S says:

    We went to Dum Mast quite early (last?) Friday and found it wasn’t open yet so we went to Ginger (http://blog.mummybrain.com/2013/04/service-review-ginger-indian-cuisine-howick.html).

    I know I said we had two favourites but after our experience at Ginger last time I don’t see us rushing back to Ginger.

    We arrived and the young lady serving us seemed distant, inattentive and nervous. Nothing like the friendly staff that we normally see at Ginger. She placed on our table the normal complimentary poppadoms, or at least I think that is what they were meant to be, they looked more like charcoal – actually black in places. She then hurried off. She was terse and seemed in a hurry as she took our order etc.

    We didn’t touch them and thought she is probably new, give her a break. Later the lady that normally serves us asked if everything was alright. We explained that the mains were good but that the poppadoms (which were still on our table un touched) were a bit burnt. I had expected her to apologise and offer to replace them, surely customer satisfaction vs two poppadoms (which must be less than 50c worth) is an easy choice right? Instead she said ‘sometimes that happens’ and walked off.

    If that had been our first visit, I don’t think we would have ordered. Burnt food on the table before you even order is not a good omen.

    I quite understand, not all staff can be instantly good.
    I quite understand, sometimes food burns.
    I do not understand how anyone looks at burnt food and decides that is worth serving.
    I do not understand how one decides repeat custom is worth less than 1% of that visits bill.

    I think next time we will just wait until Dum Mast opens – the difference is certainly worth the wait.

  1. 14 October 2013

    […] Mast since it was first started. The name had kind of put us off also we were quite impressed with Ginger and didn’t really need to find another good local Indian […]