I had heard so many good things about Kiwibank that I’d decided to find out more.
Reading their website, I was impressed, lots of information, telling me what I needed to know, and more. Clear, concise and well laid out. Easy to find information.
Upon ringing their call centre, I got a lovely gentleman who spoke to me for about 10 mins, with the different options of accounts available, home loans, credit card options and so forth. He was fantastic, friendly and a real asset to their team. He informed me that I could go into a branch on a Saturday morning, Sylvia Park, or Botany where the ones closest too me.
Saturday morning, we fronted up at Botany branch, complete with the letters with proof of address, birth certificates for our 5 children, and everything else we had been told that we needed.
Going up to the counter, we were greeted by a man with a ‘trainee’ badge on. No worries, he smiled and asked how he could help. We advised we wanted to open accounts, and he asked how many. I wasn’t entirely sure how that was relevant but answered. He then went off and spoke to his manager, who sent him back to tell us they were too busy. The manager did not come and speak to us at all, prospective new clients, but instead sent the trainee back. Fail. The trainee advised us that they were too busy, and could we come back later.
“Sure,” I replied, “When?”
“Um, maybe 1/2 an hour?”
“OK,” I said, “So we’ll come back in 1/2 an hour?”
“Um, like, maybe an hour?”
“Do you want us back in 1/2 an hour or an hour?”
“Um, I don’t know.” he said, and asked the lady next to him if there were any other branches open. She advised that there was one in Manukau. To which the trainee replied he thought that they didn’t do banking there. A Kiwibank branch that doesn’t do banking?
We said goodbye and left.
What was an awesome start, and an awful finish. I would highly recommend avoiding kiwibank at all costs.